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These Terms & Conditions set out what you can expect from us at ex444 — the lobby, the wallet routes behind bKash, Nagad and Rocket, and the account tools you sign in to use — and what we ask of you in return. Access depends on your local law and eligible regions, so read the clauses that apply where you are.
These Terms & Conditions are the agreement you accept when you use ex444, and they sit above every other page on this site. Where a lobby notice or a promo page says something that conflicts with the clauses here, the clauses govern. They cover the whole journey: opening an account, signing in, moving money through bKash, Nagad or Rocket, opening a live table or a slot room, and raising a question with support. We cannot promise that every part of the site is available where you live. Whether you may hold an account, add funds or open a game is decided by your local law and the eligible regions we can serve, and checking that is your job before you join. If the rules where you are do not allow it, please do not use the service. We may need to update these terms when the lobby, our payment routes or the legal position changes. When that happens we publish the current set on this page, and the version shown here is the one that applies to you. Continuing to use the site after an update counts as accepting it, so read the sections that changed before your next session. Nothing on this site is advice about your own money, and the outcome of any round you see is not a sign of what the next one will do. Titles such as Crash Zap and Roulette WildSpin behave according to their own rules, set out on the game screen. Where a studio exposes payout data we show it as supplied; where it does not, we leave the number out rather than fill it in.
Scope is where most questions land, so here is the plain split. Signing in and keeping your account secure fall under these terms, and so does everything you do once you are inside the lobby — starting a round on Crash Thunder, taking a seat at a live table, or switching to a slot room. Your wallet sits in the same bucket: transfers you start with bKash, Nagad or Rocket, the balance your account shows, and the record of each movement are all governed here. Outside the scope sit the parties we do not run. Your mobile wallet provider sets its own charges and its own rules, and we cannot reverse or explain its decisions for you. The same goes for your bank, your network and the browser or device you reach us with — those suppliers answer to their own terms, not ours. Game content is its own layer. Titles from PlayStar, JDB, Spadegaming and Habanero appear in our lobby, and each runs on its own game-screen rules. We host the lobby; the studio sets how the round resolves.
Signing in, keeping your details current and using your account fall under this agreement. So does anything you do after login — starting a round on Crash Zap, taking a seat at a live table, or checking the balance your account shows. If you share your login with someone else, that decision is yours.
Every movement we record against your account is covered here, whether it arrived through bKash, Nagad or Rocket. The clauses say what we log, how long we hold it and how to raise a question about a movement. What your wallet provider charges you sits outside our control.
Titles in the lobby, including Roulette WildSpin and Spinner Star, are hosted by us but built by studios such as Habanero and Spadegaming. Each title follows its own game-screen rules, and we do not rewrite how a round resolves. We provide the lobby you reach them through.
Your mobile network, browser, bank and wallet app are separate services with separate terms. When one of them is slow, down or refuses a transfer, that sits outside this agreement. We can only look at what reaches our own records, so keep the reference your app shows you.
What you can do under these terms is mostly about your own records and your own details. Sign in and open the account area to see the wallet movements we hold for you — every bKash, Nagad or Rocket transfer on file. If a detail is out of date, correct it there rather than opening a second account, because one account keeps your history in a single place. You can also ask what we hold about you, and for the version of these clauses that applied on the day of a particular transaction. If a balance or a movement does not match what you did, raise it through a published support route and keep the reference your wallet app shows. That is the quickest thing we can compare against our own record. You may close your account when you no longer want it, and you can stop using the site at any time. What survives closure is limited to the records we are required to keep and any question still open between us.
Sign in and open the account area to see every wallet movement we hold for you, including transfers made with bKash, Nagad or Rocket. Compare it against your wallet app while the details are fresh. If something does not line up, write down the date and the amount before you contact us.
Your phone number, email and contact details can be updated from the account area without waiting for anyone. Do that instead of opening a second account, because a single account keeps your history in one record that support can follow when you ask about a movement.
You can ask what account data we keep, why we hold it and how long it stays with us. Send the question through a published support route using the email on your account, so we can match it to the right file. We answer in writing.
If a clause or a record looks wrong, tell us before you stop using the site — an open question is easier to settle while the movement is still recent. You can also close your account whenever you want. Records the law requires us to keep survive closure.
When a clause here does not read clearly, ask us rather than guessing what it means. The routes we publish are the contact page linked in the footer, the message form inside your signed-in account, and the help pages in the account area that walk through account steps. All three open in a phone browser, which is how most readers in Bangladesh reach the site. Have your account email ready, and say what you were doing when the question came up — signing in, adding funds with bKash or Nagad, taking a seat at a table, or reading a clause. If a wallet transfer is involved, include the reference your wallet app shows on the receipt. We can trace our own records from that; we cannot trace a payment that never reached us. Terms questions usually come down to one of three things: what a clause means, what we hold about you, or how access works where you are. Say which one you are asking about in your first line and you save a round of replies.
The contact page linked in the site footer is the address we publish for terms questions, account problems and access queries. It opens in a mobile browser, so you can send from the same phone you use to play. Include your account email so we can find your file.
Once you are signed in, the message form in your account area keeps the conversation attached to your file. That helps when your question involves a wallet movement through bKash, Nagad or Rocket, because we can look at the same record you are asking about.
The help pages you can reach from your account area walk through account steps, wallet questions and the parts of these terms people ask about most. Read them before writing if your question is about how something works rather than about your own account.
Handling this policy area properly is mostly about being consistent. Account details you give us are stored so we can run your wallet, confirm who you are and answer a question when you raise one. We keep those records for as long as the law and our own accounting needs require, then remove them. We do not sell your details, and we do not pass them to a game studio — PlayStar, JDB, Spadegaming and Habanero supply titles to the lobby; they do not receive your account file. Cookies on this site keep you signed in between pages and show us which parts of the lobby get used, so we know what to keep building. You can block them in your browser settings, though signing in may stop working properly if you do. Security is a shared job. Use a password you do not reuse anywhere else, keep your wallet app locked, and sign out on a shared phone. If you think someone else has reached your account, contact us through a published route so we can look at the access record with you.
We keep the details you give at sign-up, your wallet and transaction records, and the messages you send us. That set is what lets us run your account, meet record-keeping duties and answer a question later. We do not sell it, and we do not pass it to game studios.
Records tied to wallet movements through bKash, Nagad or Rocket are held for the period the law and our accounting require, then removed. Account details with no open question are cleared once that period ends. If you want to know which period applies to your file, ask us.
Cookies keep you signed in as you move between pages and tell us which parts of the lobby are used. You can block or clear them in your browser settings, though some signed-in screens may stop working. On a shared phone, sign out rather than relying on the browser.
Your password, wallet app lock and the device you use are the practical protections here. Use a password you do not reuse, keep your wallet PIN to yourself, and contact us through a published route if you think someone else has reached your account. We can check the access record with you.
The questions below are the ones we get asked most about this agreement, and each answer points to the clause or the route you can check yourself. Read them in order if you are new here: access first, then account details, then the parts of the site this policy does not cover. If you are already signed in and a wallet movement through bKash, Nagad or Rocket looks wrong, skip to that answer and have the reference your wallet app shows ready before you write. Two answers cover access and eligibility, because those clauses lean on where you are rather than on anything we decide. The rest deal with corrections, updates to the terms and what stays on file after you close your account. We answer clause questions in writing, so you end up with something you can keep. Nothing here replaces the clauses themselves; where the two differ, the published terms decide.
Yes. Anything that moves through your account wallet is covered here, including transfers you start with bKash, Nagad or Rocket. The wallet provider still applies its own rules to its own service, and we cannot change a decision it makes about a payment.
Access depends on your local law and eligible regions, and you are the one who can check that before joining. If the rules where you are do not allow an account or a wallet transfer, please do not open one. We may restrict access where a region is not supported.
Sign in and open your account area, where you can update your contact details yourself. If a transaction record looks wrong instead, raise it through a published support route and attach the reference your wallet shows. We compare that against our own record of the movement.
Your mobile wallet provider, your bank, your network and the browser you use all sit outside this agreement and answer to their own terms. Game titles from studios such as PlayStar or JDB run on their own game-screen rules, even though our lobby hosts them.
We publish the current set on this page whenever the lobby, our payment routes or the legal position changes, and the version shown here is the one that applies to you. Take a look before a session if you want to see whether a clause has changed.
Closing your account stops your access, but it does not erase everything at once. We keep the transaction and identity records we are required to hold and remove the rest. If a question is still open between us, we settle it first.