Live / App
ex444 is clear about what information we collect when you open an account, how we use it, and the choices you have over it. Access to our platform depends on your local law and eligible regions — this policy applies wherever you use our services.
When you register and use your ex444 account, we collect information needed to operate the service — your name, contact details, and transaction records linked to payment methods such as bKash, Nagad, and Rocket. We use this data to verify your account, process wallet activity, and keep your session secure. We do not sell your personal data to third parties for their own marketing. Data shared with payment processors — including your bKash number, Nagad account, or Rocket wallet — is limited strictly to what those services need to complete a transaction. We may retain records for as long as required by applicable law or our internal compliance procedures, and the specific retention period varies by data type. You have the right to ask what data we hold, request corrections, and raise concerns with our support team. We update this policy when our data practices change. Any material change will be reflected here, and we encourage you to check back when you notice a revision date has changed. Use of our platform after a posted update means you have acknowledged the revised terms. If you are unsure whether this policy applies to your region, check local law or contact us directly.
Transaction data tied to your bKash number is shared only with the bKash processing layer to complete your wallet activity. We do not store your bKash PIN or full wallet credentials on our servers.
Nagad transfer details are passed to the payment processor at the point of transaction. We hold only the reference and status needed to reconcile your account balance on our side.
Rocket payment records are retained as part of your transaction history in your account. You can view your deposit and withdrawal log by signing in and opening the transaction section.
Not every data interaction on our platform falls under this single document. This policy covers what ex444 controls directly — your account record, session data, and payment references. It does not govern the privacy practices of third-party services you reach through our platform, which follow their own published policies. Understanding the boundary helps you know exactly which entity to contact if a question arises.
Data you provide when creating or updating your ex444 account — name, contact details, device identifiers — is covered fully by this policy. You can request a summary of this data by contacting our support team.
Deposit and withdrawal references generated through bKash, Nagad, or Rocket are part of your account ledger and covered here. The payment provider's own handling of your wallet data falls under their separate privacy terms.
Browsing history within the ex444 lobby — which game rooms you open, session duration, device type — is collected as usage data to keep the platform functional. This data is covered by this policy and not shared for third-party advertising.
Links, tools, or integrations on our platform that are operated by external providers are not covered here. Each third party publishes its own privacy terms, and we encourage you to read those before sharing data with them.
This policy is not just a statement — it comes with concrete steps you can act on. If you want to know what personal data ex444 holds on your account, you can request a summary through our support channel. If any detail is incorrect, such as a contact number or a linked wallet reference, you can ask us to correct it. For data that you believe we should no longer hold, you can raise a deletion request, though some records may need to be kept for legal or compliance reasons depending on applicable local law. These rights are available to all account holders regardless of how you connected — whether through mobile on bKash, Nagad, or Rocket. Response times vary but we aim to acknowledge every request. Opening a formal request through our published contact route creates a record that helps us track and resolve your query properly.
Sign in to your account and open the profile or account details section to see the information currently stored. For a full data summary beyond what is visible there, contact support with your registered details.
If a name, contact number, or wallet reference on your account is wrong, reach out to our support team with the correction. We will update the record after verifying your identity through the standard account check.
Questions about how a specific data point is used — such as a transaction reference or a session log — can be submitted to our support team via the contact route listed on this page. We will clarify in plain language.
If your concern is not resolved through direct contact, you may have options under the laws applicable in your eligible region. We will not obstruct a lawful request and will provide the information we are permitted to share.
If you have a question about this privacy policy, a request about your account data, or a concern about how a transaction record was handled, we have contact paths available. Use the channel that fits how you normally interact with us — live chat through the site, or the published email route. We do not publish operating hours we cannot verify, but we will respond to every policy-related message. Please include your registered account details so we can locate your record quickly.
Open the live chat widget available on our platform to ask a policy question or start a data request. This is the fastest way to reach our team for straightforward account-related queries.
For formal data requests, corrections, or deletion queries, use the email address published in our site's contact section. Include your account identifier and a clear description of your request so we can handle it without delays.
Log in to your account and visit the help or support section to find links to policy documents and a form for submitting account-related queries, including those about your stored personal data.
We approach data handling as a practical accountability, not a compliance box. Cookies on our platform are used for session management and basic usage analytics — not for cross-site advertising profiles. Your account password is stored in hashed form; we do not have access to your plain-text credentials. Payment references for bKash, Nagad, and Rocket are logged at the transaction level and are visible to you in your account history. We retain account data for as long as your account is active and for a period afterward as required by applicable rules. If you close your account, we will confirm which records we are required to retain and for how long, based on the obligations that apply in your eligible region.
We use cookies to keep your session active and to understand how the lobby is used. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the platform functions during your session.
Your login credentials are stored using industry-standard hashing. We do not store your bKash PIN, Nagad code, or Rocket wallet password. If you suspect unauthorised access, contact support immediately and follow the account recovery steps shown on the login page.
We keep your account record and transaction history while your account is active. After account closure, retention periods are set by applicable legal and compliance requirements in your eligible region — we will tell you what applies when you make a closure request.
When we change how we handle data, we update this page. The revision is noted at the top of the document. Continuing to use the platform after a published update means you have seen the revised policy. Contact us if you need clarification on any change.
These are the questions we hear most often about how ex444 handles account and transaction data. If yours is not here, reach us through live chat or the published email route.
We collect the details you provide during registration — name, contact number, and any wallet reference you link, such as a bKash or Nagad number. We also log device and session data needed to keep your account secure and functional. We do not collect data beyond what is operationally necessary.
Transaction references are stored in your account ledger so you can review your deposit and withdrawal history. However, we do not store your wallet PIN or full account credentials. Payment data passed to the processor during a transaction is governed by that provider's own privacy policy as well as ours.
Yes. Contact our support team through live chat or the published email address with your registered account details and a clear request for a data summary. We will confirm what we hold and how it is used. Response times vary, but every request is acknowledged and logged.
Sign in, open your account profile, and check whether the detail can be updated directly from that screen. If not, contact our support team and provide the correct information along with the verification steps they ask for. We will update the record once your identity is confirmed through the standard account check.
Access to and use of our platform depends on the laws applicable in your region. This policy applies to data we collect through the platform, but eligibility to use the platform itself depends on local law and the eligible regions we serve. If you are unsure, review local rules before accessing the service.
Start by contacting our support team through live chat or the email route listed on this page — this creates a formal record. If you are not satisfied with the response, you may have further options under the data protection rules applicable in your eligible region. We will not block a lawful inquiry and will share what we are permitted to disclose.